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Privacy Policy

Mumtaz’s top priority is your privacy protection when dealing with us. To safeguard your trust, we have a policy that recognizes the importance of protecting your personal information; explaining what personal information constitutes, how we use the information, who has access to your data, and what are your rights regarding your personal information;

USE OF INFORMATION

Mumtaz collects personal information in several ways when you place an order or make an account with shopmumtaz.com. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address (es) for the purpose of order process. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service provider's systems. We may also obtain information as a result of authentication or identity checks which may contain your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. Rest assured, your personal information is protected by an additional security layer called SSL which ensures your sensitive information is transmitted securely through an encrypted link. We also use non-personal data such as third-party cookies to collect statistics to enhance and simplify your visit. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months. You can easily erase cookies from your computer or mobile device using your browser.

INFORMATION COLLECTION

Mumtaz may use your personal data for the following purposes:

To create your personal account at shopmumtaz.com (e.g. your name and email address)

To process your orders (e.g. your name, phone number, e-mail, address)

To be able to send text message notifications of delivery status (e.g. your mobile phone number)

To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email address, wish lists, your name and your postal address)

To be able to contact you in the event of any problem with the delivery of your items (e.g. telephone number, address)

To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)

To notify the winners in promotions (e.g. your email address, name, home address and telephone number)

Managing your account by carrying out credit checks (e.g. name, address, date of birth)

Disclosing your data to fraud prevention agencies.

To be able to analyze your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)

To be able to validate that you are of legal age for shopping online (e.g. date of birth)

We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.

Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data. Lastly, we do not sell your details to third party marketing companies.

MARKETING UPDATES

We email our users who subscribe to our services on a regular basis. For example, we may use your email address to confirm your request, to send you notice of payments, information about changes to our products and services, and notices and other disclosures as required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional. However, we provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us, such as emails or updates from us regarding new services and products offered on the websites. The opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where personal data is collected or by contacting our customer care center at cs@shopmumtaz.com or +92(0) 329-9260271. We will process your unsubscribe as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. You also may opt-out of receiving such emails by clicking on the ‘unsubscribe’ link within the text of the email. By using the websites and providing your mobile phone number, you hereby consent to receive autodialed and/or pre-recorded telemarketing calls and text messages from or on behalf of us at the mobile number that you provide at sign-up. You understand that consent to receiving messages on your mobile device is not a condition of purchase and understand that message and data rates may apply. Additionally, should you choose to stop receiving such messages, you can contact us directly at cs@shopmumtaz.com

YOUR RIGHTS

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed. If you require more information please send an email to cs@shopmumtaz.com If you wish to talk to a Mumtaz customer care representative please call: +92329-9260271.

FACEBOOK APPLICATION PRIVACY STATEMENT

Application Privacy Statement

This privacy statement (“Privacy Statement”) applies to the treatment of personally identifiable information submitted by, or otherwise obtained from, you in connection with the associated application (“Application”). The Application is provided by Mumtaz. By using or otherwise accessing the Application, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.

WHAT PERSONAL INFORMATION DOES Mumtaz COLLECT?

We collect the following types of information from our users:

Personal Information You Provide to Us: We may receive and store any information you submit to the Application (or otherwise authorize us to obtain – such as, from (for example) your Facebook account). The types of personal information collected may include your Full Name, email address, gender, IP address, browser information, username, demographic information, and any other information necessary for us to provide the Application services.

Personal Information Collected Automatically:

We receive and store certain types of usage related information whenever you interact with Application. For example, Mumtaz may automatically receive and record information regarding your computer’s IP address, browser information, Facebook user ID, Facebook Page fan status, and URLs accessed. Such information may be shared in aggregate (non-personally identifiable) form with our partners.

HOW DOES Mumtaz USE THE INFORMATION IT COLLECTS?

Mumtaz uses the information described in this Privacy Statement (i) internally, to analyze, develop and improve its products and services, and (ii) as set forth below in the “Will Mumtaz Share any of the personal information it Collects” section below.

CONDITIONS OF USE.

If you decide to use or otherwise access the Application, your use/access and any possible dispute over privacy is subject to this Privacy Statement and our Terms of Use, including limitations on damages, arbitration of disputes, and application of Pakistan Law.

THIRD PARTY APPLICATIONS/WEBSITES.

The Application may permit you to link to other applications or websites. Such third party applications/websites are not under Mumtaz ’s control, and such links do not constitute an endorsement by Mumtaz of those other applications/websites or the services offered through them. The privacy and security practices of such third party application/websites linked to the Application are not covered by this Privacy Statement, and Mumtaz is not responsible for the privacy or security practices or the content of such websites.

WHAT PERSONAL INFORMATION CAN I ACCESS?

Mumtaz allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list may change in the event the Application changes.

Account and user profile information

User e-mail address, if applicable

Facebook profile information, if applicable

User preferences

Application specific data

CHANGES TO THIS PRIVACY STATEMENT.

Mumtaz may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our Site or sending you an email. Users are bound by any changes to the Privacy Statement when he or she uses or otherwise accesses the Application after such changes have been first posted.

QUESTIONS OR CONCERNS.

If you have any questions or concerns regarding privacy on our Website, please send us a detailed message at cs@shopmumtaz.com . We will make every effort to resolve your concerns

Returns & Exchange

READY TO SHIP PRODUCTS

These items are eligible for exchange or refund. Customers may request either option within 24 hours of receiving their order. Requests submitted after this timeframe cannot be accommodated, so we kindly encourage you to check your items as soon as they arrive.

EXCHANGE
In case of an exchange, all reshipping charges will be the responsibility of the customer. Please ensure the item is returned in its original condition– tags attached, unused, and free from stains, scents, or any damages. Once the returned item is checked & approved, the replacement product will be dispatched within 8-10 days.

We appreciate your understanding, as these guidelines help us ensure a smooth and reliable experience for all our customers.

RETURN & REFUND
In case of a return, the customer will be responsible for the return shipping cost. A refund will be issued within 7 working days after the returned product is received and inspected. Please ensure the item is in its original condition– tags attached, unused, free of any stains, scents, or damages.

We kindly request customers to avoid returns without genuine reasons, as each order is thoughtfully packed, prepared, and dispatched with great care by our team.

SALE ITEMS
We do not offer returns or refunds on SALE items.

However, if there is any defect or sizing issue from our end, please notify us within 24 hours of receiving your order. Our team will carefully review the concern, and if the issue is validated, we will arrange an exchange within 8-10 days and cover all reshipping charges.

MADE TO ORDER PRODUCTS
We do not offer returns or exchanges on Made-To-Order products, as these pieces are specially cut and stitched according to your customized measurements.

However, if there is any defect or sizing issue from our end, please notify us within 24 hours of receiving your order. Our team will carefully review the concern, and if the issue is validated, we will arrange an exchange within 8-10 days and cover all reshipping charges.

NOTE
No exchange/refunds shall be entertained until we have received the ordered items back to our warehouse address: Plot 326 sector 6-G Mehran Town, Korangi Industrial Area , Karachi, Pakistan.

QUERIES / COMPLAINTS
For any Queries/ Complaints related to your order, please contact us via WhatsApp or call.
Customer Support Contact:
WhatsApp or Call: +923299260271

Shipping Policy

Delivery Policy

Here’s all what you’d need to know about our delivery policy:

Our expected delivery time within Pakistan is 3 to 5 business days. You can call us at 0329-9260271 from 10:30 am to 6:30 pm or ask away any query at Customer Service Center for cs@shopmumtaz.com

Delivery Charges:

All COD orders to be Charged Rs.300/order.
We send you an order confirmation email once the order is received. If you opt for Cash on Delivery (COD) you’re requested to pay the rider before opening the package.

Delivery during Sales:

During the sales, it takes 5 to 7 days for order completion, and Free Shipping is not applicable during sale.

For International Orders:

Our clients are required to pay customs and import duties upon arrival of orders, in your country.
Please note that Mumtaz is not responsible for any taxes or duties, the customs office may charge you. Payment is necessary to release your package from customs.
Due to certain restrictions, we are unable to provide deliveries in India & Bangladesh

EXCHANGE POLICY

At Mumtaz, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

Domestic Orders:

Valid Days of Exchange: Any article purchased online can be exchanged from our within 7 days, once the article has been delivered, given that the customer has proof of purchase. For customers who opt for online exchange process, with a valid reason for exchange, won’t have to pay courier charges for exchange pickup.
Proof of Purchase: This includes an online order confirmation email.
Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect. All deliveries must be returned in their original packaging.

Note: Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings and lighting in the installation location. Therefore, it doesn’t qualify as valid condition for exchange.

Process of Online Exchange: It usually takes 7-10 days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to send the article back to us to our mentioned address. However, if the item is defected or incorrect then the article will be picked up from the customer’s doorstep.
Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange. Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at cs@shopmumtaz.com or you can call us at 0329-9260271. Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.

International Orders:

Currently, Mumtaz does not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please contact our customer care department for further help.

Note: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.

Process of Online Exchanges

You can now exchange your order online through our online portal for exchange by logging into your Mumtaz Online account that you used to place your order. The Exchange validity period for the online exchange is 7 days.

RETURN POLICY

Mumtaz does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.
Refund Policy: Refunds are not in cash - the client will be issued a coupon of same value valid for Online Store ONLY, which can be used immediately or in the future. Please study your coupon carefully for further details.

ORDER CANCELLATION

Customers can cancel orders at any time before the order has been processed.
Once the order has been shipped, you will receive a shipping confirmation via email with your invoice as well as order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order.
Mumtaz holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
Furthermore, you can click on this link to track your order:

Terms & Condition

We are committed to delivering your order accurately, in good condition, and always on time. After placing an order, you will receive a confirmation call/email from our representative. Once your order is confirmed, it will immediately be dispatched. Normally the delivery takes 5 to 7 working days Nationwide. It may take additional time for International orders or some areas in Pakistan.

Please note the shipping policy adapted by Shopmumtaz .com

– COD Shipping available all over Pakistan.

– Credit & Debit Card Payment Available.

– Free Standard shipping for all orders above PKR 4,000/ Nationwide-

– We amend our policies time to time, please stay updated with us.

In case the customer is not available upon delivery, a representative would call and act upon the instructions of the customer. The parcel can either be delivered on another time or dropped by at neighbors only upon receiving the payment.

Exchange Policy
We’ll accept exchange requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

If you wish to exchange your item, we must receive your request within 07 days of the date you received your item.

Items bought on sale will not exchange.

The product can be exchanged online through our website or through select company operated stores after requesting our customer support representative through email or call. You can email us at cs@shopmumtaz.com or call us at +92-329-9260271.

Claims

In the unlikely event that you receive a damaged or defective item, we will be happy to exchange the item for a new one. Please email us at cs@shopmumtaz.com or call us at +92-329-9260271. within 07 days of receiving your product to begin the process.

Return Shipping Charges

After reviewing your request, if the goods delivered are not as per the order placed we will get it picked from your doorstep and you will not be charged shipping for that order and the order will be replaced as per original intended order.

In case the customer is not satisfied with the order received, Mumtaz will issue a credit note to you on complaint which can be used within 30 days to make purchases online.

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